After creating a comprehensive mobile strategy for the company, this is the first implementation challenge that we tackled.  Since mechanics and electricians are mobile and need to have their hands free, we designed and developed a tablet -based app – iFixVideos.  Further, we mimicked the You Tube user experience (amply familiar to millennials) to fulfill the need-based training approach.  By automatically linking to their trouble ticketing service, we serve up videos for the machine they are going to work on (in addition to searching for specific videos in multiple ways).